Frequently Asked Questions

What items do you accept?

We accept most pre-loved and new women's and men's clothing, shoes and accessories that are in good, undamaged, clean condition

How do you sell my items?

You complete a simple form which can be downloaded from our Selling page, collected from our shops or emailed to you, and bring it in with your goods.  Once received and accepted, all items will be offered for sale in our shop on Pike Steet, Liskeard or Old Vicarage Place, St Austell, for a period of up to six weeks from the day we receive them.  Additionally we may offer selected items online via social media, our website or an online auction site.  New customers will be asked to complete a Customer Registration Form which details our terms and conditions.  This too can be downloaded from our Selling page

Who sets the sale prices?

Most customers let us set the prices (or ask our advice regarding what we realistically feel they will achieve based on comparables) but if you wish you can specify the minimum that you will accept for any of your items.  Where this is the case, please ensure that you make it clear by noting the figure on the Entry Form

What if any of my items are unsold?

After six weeks any unsold items will be taken off sale.  At this point we will contact you (usually by text message) and they must be collected by their owner within the following 14 days.  Items not collected within this timeframe may be donated to charity

How much do you charge?

We charge a fee of 50p per item when we take your goods in.  This in non-refundable and is primarily in place to ensure that the quality of our stock is maintained

How much do I get from my sales?

You get 50% of the sale price of any of your items sold

Are there any items that you don't accept?

We don't accept used undergarments (for hygiene reasons), nor do we accept items that are damaged, dirty or marked.  We will also not accept ivory or some furs, and reserve the right to refuse items that we suspect may be fake copies or unauthorised replicas of designer brands

How many items can I bring in for sale?

We don't limit the total number of items that a single customer can have for sale with us at any one time, but respectfully ask that you don't bring more than 15 items with you per visit.  This allows us to be fair to every seller and to maintain a steady flow of fresh stock for our buyers.

Do you stock a good range of sizes?

We usually have women's clothing from size 6 to 26, and men's from XS to XXXL.

Do you have a changing room?

Yes, we have a changing room with a full length mirror in both our shops where you are welcome to try items on

What are your opening hours?

We are open from Monday to Saturday, 9.00am to 5.00pm

Can I buy goods online?

We are in the process of developing our website so that we can offer some of our items online.  Please visit the 'Shop' page to see what is currently available.  Should you see an item on one of our Facebook or Instagram posts that is not listed on our website 'Shop' page then please message us if you wish to purchase it by post and we will do our best to facilitate this

Postage and packing charges

Where purchases are made through our website, items are sent via Royal Mail by either first or second class post (you select the option at checkout and at this stage the postage charges are displayed).  We aim to dispatch goods within two working days, although occasionally at busy times it may take a little longer.  Please let us know if your purchase is required by a specific date and we will aim to accommodate this

Payment

We accept cash and most debit and credit cards in store.  Website purchases are processed securely via PayPal.  Other purchases (e.g. by phone or message) can be settled by bank transfer - in these instances please ask for our bank details and quote the item number or your name in the reference field

Returns policy

As the vast majority of items are sold on behalf of our local customers we ask face-to-face purchasers to ensure whenever possible that they are completely satisfied with the fit and condition of the goods they are buying prior to it leaving the shop.  Online purchasers are encouraged to ask any relevant questions (for example, specific measurements) or to request additional photographs etc.  For our part, ecoRestyle will describe all goods fairly and detail any known faults.  Naturally, where all due care is taken and you are dissatisfied then we will be ready to help.  Note that all returns must be notified to us within seven days of purchase, and received back at the shop within 14 days.  Return postage is payable by the customer and you should address any correspondence or parcels to ecoRestyle, Skyline House, Pike Street, Liskeard, Cornwall, PL14 3JE.  Any refunds will only be processed where items are returned within the specified timescale and in the same condition as sold/dispatched 

Can I follow you on social media?

We would love you to follow us!  Search for us on Facebook (@ecoRestyle) or on  Instagram (@ecorestyleliskeard or @ecorestylestaustell) and TikTok.  The more likes and followers we have the better the service we can offer!

I have a question that isn't covered above

Please email us using the 'Contact Us' page on this website and we will repsond to you as quickly as we can